preventing duplicate emails in office 365

Nevertheless, for specific CRMs and specific plug-ins, you can configure Riva to replace the sync functionality of the plug-in and provide 100% co-existence with Riva's server-side sync! After a Riva sync policy is configured and enabled, using a plug-in to sync the same data types as those being synced by Riva will cause duplicates.Īlways back up your data before you start testing with real accounts! Preparing email account information before the first sync.įor Riva On-Premise, see also Contact duplicate prevention: Detection and handling guide.Ĭo-Existence Between Riva and Email Client Plug-Insīefore enabling a Riva Cloud or Riva On-Premise sync policy for a user, you should disable email client and browser plug-ins for that user. In this Knowledge Base article, the term 'plug-in' applies to any email client plug-in including Outlook, IBM Notes, mobile, and browser plug-ins that have synced data between your CRM and email systems.Ĭo-existence between the Riva and email client plug-ins and If your Email account type is SMTP, for example the Gmail, you are not able to find the Delivery section under Advanced tab in the above Step 4.We recommend reviewing this article and contacting the Riva Success Team to confirm your strategy. Note: The above method is valid for POP3 email account type. After you configuring the accounts’ setting, it will automatically avoid downloading duplicate emails that caused by multiple email accounts receiving same emails. In the Internet E-mail Settings dialog box, go to the Delivery section under the Advanced tab, and disable the Leave a copy of messages on the server temporarily.ĥ. In the new opening Send & Receive Setting – All Accounts dialog box, select the email count in the left bar, and then click the Account Properties button.Ĥ. In the Send & Receive Groups dialog box, click the Edit button.ģ.

In Outlook 2007, click the Tools > Options, and then click the Send / Receive button under the Mail Setup tab.Ģ. In Outlook 2010 or later versions, click the Send/Receive Groups > Define Send/Receive Groups in the Send & Receive group under Send / Receive tab.ī.

Open the Send/Receive Groups dialog box:Ī.

This section will walk you through configuring the Send/receive settings and prevent Microsoft Outlook from downloading duplicate emails from mail sever.

Preventing duplicate emails in office 365